Booking & Cancellation Policy

 

I appreciate that you chose Mira Cristy Wellness Massage for your massage session. It is my absolute intention to provide top quality and personal care. In order to do that, the hour that you scheduled is set aside for only you.

I ask all clients to arrive a few minutes prior to their appointment to ensure they arrive on time. This allows your mind and body to start transitioning from an active busy mode to a more relaxed receiving mode, thereby enhancing your massage experience.

For all clients, late arrival could result in shortened treatment time so as not to delay a client booked after you. I am unable to hold up clients who have arrived on time so please try to be on schedule.

In the event that I need to cancel/reschedule your appointment due to illness etc. you will not lose any deposit or prepayment and I will endeavour to reschedule your appointment as soon as possible.

Late Policy
I understand that sometimes issues occur. It helps me a great deal if you call or message to let me know you’re running late. I will do my best to accommodate you. However please note if you arrive late your session may be shortened to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually provided, you will be responsible for the “full” session.

Cancellation Policy
Mira Cristy Wellness Massage asks that you respectfully give 24 hours notice of cancellation by phoning me on 022 596 0370.
If less than 24 hours notice is given to cancel or reschedule your appointment you will be invoiced the cancellation fee of half the cost of your massage treatment.

If no notice is given for your appointment you will be invoiced the cancellation fee of the full cost of your massage appointment.

Gift Voucher Cancellations
If less than 24 hours notice is given to reschedule your massage, your gift voucher will become void. Cancellation fees are in effect to ensure that I am compensated for my time.

Same Day Appointments
Please be aware that when booking an appointment on the same day, it is considered set, and if changed, cancelled or rescheduled at any point after it is made, the client is responsible for paying the full price of the appointment.

Thank you for your understanding.